> For the complete documentation index, see [llms.txt](https://docs.rh-webdesign.com/theme-manager/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rh-webdesign.com/theme-manager/en/getting-started/support.md).

# Support

How to reach the developer of the Theme - Manager – by support ticket or email, with your system info if you wish.

On the support page you reach the developer of the Theme - Manager directly – with questions, problems, ideas or simply for feedback. You choose between a support ticket through your Shopware Account and an email. You can include the most important details about your system with a single click.

You find the page in the administration under **Content › Theme - Settings › Support**.

<figure><img src="https://3517456628-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmlPb6ICG6kHEJhGjJ5wl%2Fuploads%2Fgit-blob-a9cbd2502fd3b26014379064aac164a92bd5cac5%2Fsupport-seite.webp?alt=media" alt="The support page of the Theme - Manager"><figcaption><p>The support page with both ways of getting in touch.</p></figcaption></figure>

<table><thead><tr><th width="287">Function</th><th>Description</th></tr></thead><tbody><tr><td>Website (1)</td><td>Opens the website of RH-Webdesign in a new browser tab.</td></tr><tr><td>Create a support ticket (2)</td><td>The recommended way. Opens the support page of your Shopware Account in a new browser tab. There you write your ticket – everything in one place and with a complete history.</td></tr><tr><td>Write an email (3)</td><td>Opens your email program with a new message to <strong>shopware@rh-webdesign.com</strong>. The subject (“Question about Theme - Manager”), the greeting and your system info are already filled in – you only add your request.</td></tr><tr><td>Helpful to include (4)</td><td>What belongs in a good request: what you tried to do and what happened, a screenshot or the URL of the affected page, and your system info.</td></tr><tr><td>Show (5)</td><td>Displays your system info. <strong>Hide</strong> makes it disappear again.</td></tr><tr><td>Copy (6)</td><td>Copies your system info to the clipboard so that you can paste it into a ticket. As confirmation, “System info copied to clipboard.” appears.</td></tr><tr><td>Copy address (7)</td><td>Copies the email address <strong>shopware@rh-webdesign.com</strong> to the clipboard – handy if you have no email program set up and write in your browser, for example. As confirmation, “Email address copied to clipboard.” appears.</td></tr></tbody></table>

{% hint style="info" %}
The support page does not send anything by itself. It only opens your email program or the ticket page of your Shopware Account – what you send is up to you.
{% endhint %}

## Your system info

With **Show** you see which system info you can send along. It helps the developer to understand your problem faster.

<figure><img src="https://3517456628-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmlPb6ICG6kHEJhGjJ5wl%2Fuploads%2Fgit-blob-7db5a587b2d6897af4cd834e365255bfa8ee1435%2Fsupport-systeminfos.webp?alt=media" alt="Displayed system info" width="500"><figcaption><p>The displayed system info (1).</p></figcaption></figure>

<table><thead><tr><th width="287">Item</th><th>Description</th></tr></thead><tbody><tr><td>Shopware version</td><td>The Shopware version of your shop.</td></tr><tr><td>Theme - Manager version</td><td>The installed version of the Theme - Manager.</td></tr><tr><td>Themes by RH-Webdesign</td><td>Every active theme by RH-Webdesign with its version. If you use none, this row is missing – as in the image.</td></tr><tr><td>Browser</td><td>Name and version of the browser you are working with.</td></tr></tbody></table>

The system info contains no personal data, customer data or access credentials.

## How to write a request

**By support ticket (recommended):**

1. Under **Helpful to include**, click **Copy** (6). Your system info is now on the clipboard.
2. Click **Create a support ticket** (2). The support page of your Shopware Account opens in a new tab; log in there if necessary.
3. Describe your request, paste in the system info and add a screenshot or the URL of the affected page.

**By email:**

1. Click **Write an email** (3). Your email program opens a new message in which the subject, greeting and system info are already filled in.
2. Describe your request above the system info and attach a screenshot if needed.
3. Send the email.

If no email program opens, use **Copy address** (7) to copy the email address and write the message in your usual email service. You then get the system info with **Copy** (6).

## The way through the header

The **Support** button (1) in the header of every setting and of the changelog also leads to the support page.

<figure><img src="https://3517456628-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmlPb6ICG6kHEJhGjJ5wl%2Fuploads%2Fgit-blob-cae977e92391b4c7be5fa23e15862681029baa7a%2Fsupport-button.webp?alt=media" alt="Support button in the header of a setting" width="560"><figcaption><p>The “Support” button in the header of a setting.</p></figcaption></figure>

{% content-ref url="/pages/Gzdxdnu6wf1J33zGM8aY" %}
[Working with Settings](/theme-manager/en/getting-started/working-with-settings.md)
{% endcontent-ref %}

{% content-ref url="/pages/NUlQJgL272LFvxw70UBi" %}
[Changelog](/theme-manager/en/getting-started/changelog.md)
{% endcontent-ref %}